At Rare Active, we design our products for demanding outdoor and water-sport use. Every eligible Rare Active product includes a 60-day limited warranty against manufacturing defects, giving you added confidence in the quality of your purchase.
The warranty period begins on the date the order is delivered.
What the Warranty Covers
The 60-day warranty covers manufacturing defects that affect the normal use or performance of the product, including:
- Defective or separated stitching
- Zipper failure under normal use
- Broken buckles or fastening components
- Strap or handle attachment failure
- Material defects that affect the product’s function
- Construction faults present at the time of delivery
Each claim will be reviewed individually to confirm whether the issue resulted from a manufacturing defect.
What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear
- Minor scratches, marks, fading, or cosmetic changes
- Damage caused by misuse, accidents, overloading, or improper handling
- Cuts, punctures, burns, or damage caused by sharp equipment
- Damage caused by dragging the product across rough surfaces
- Damage caused by incorrect cleaning, storage, or maintenance
- Mold, odor, or deterioration caused by storing the product while wet
- Damage caused by chemicals, fuel, fire, or extreme heat
- Unauthorized modifications or repairs
- Loss, theft, or missing accessories
- Products purchased from unauthorized sellers
Products described as semi-dry are designed to provide protection from splashes and wet equipment but are not intended to function as fully waterproof or submersible dry bags.
Saltwater Care Requirements
To maintain the product properly after use:
- Remove all equipment from the bag.
- Rinse the bag and its components with fresh water after saltwater exposure.
- Allow the bag to dry completely in a ventilated area.
- Avoid prolonged direct sunlight during storage.
- Store the bag uncompressed and away from sharp objects.
Damage caused by failure to clean, dry, or store the product correctly may not qualify as a manufacturing defect.
Warranty Eligibility
To submit a warranty claim, you must provide:
- Your original order number
- Proof of purchase
- The warranty card included with the product
- Clear photographs or videos showing the issue
- A brief description of how and when the issue occurred
The warranty applies only to eligible products purchased directly from Rare Active or an authorized Rare Active seller.
How to Submit a Claim
Contact our customer support team within 60 days of receiving your order.
Please send:
- Your full name
- Order number
- Product name and model
- Photographs or video of the issue
- A photograph of the warranty card
- A short explanation of the problem
Email: [Insert support email]
WhatsApp: [Insert WhatsApp number]
Please do not send the product before receiving instructions from our customer support team.
Claim Review
After receiving your claim, our team may request additional photographs, videos, or inspection of the product.
We aim to review complete warranty requests within 3–5 business days. Delays may occur when further inspection or information is required.
Submitting a claim does not automatically guarantee approval. Approval depends on whether the issue is confirmed as a manufacturing defect covered by this policy.
Approved Warranty Claims
When a claim is approved, Rare Active will provide an appropriate solution based on the issue and applicable consumer-protection requirements. The solution may include:
- Repairing the product
- Replacing the defective product
- Replacing the affected component
- Providing store credit
- Refunding the product value where appropriate
If the same product or color is unavailable, Rare Active may offer an equivalent replacement or another suitable solution after consulting the customer.
Shipping and Inspection
For approved manufacturing-defect claims, Rare Active will provide instructions regarding product collection or return shipping.
Products returned for inspection must be:
- Clean and dry
- Empty of personal belongings
- Packaged securely
- Sent only after receiving return instructions
Rare Active is not responsible for personal belongings or equipment left inside returned products.
Legal Consumer Rights
This 60-day warranty provides additional protection and does not reduce or replace any rights available under applicable Egyptian consumer-protection laws.
The Egyptian Consumer Protection Agency states that consumers may request replacement or return of defective goods within 30 days of delivery and that disputes concerning defects may be referred to the Agency.
Contact Us
For warranty questions or support, contact:
Rare Active Customer Support
Email: [Insert support email]
WhatsApp: [Insert WhatsApp number]
Working hours: [Insert working days and hours]
Keep your order invoice and physical warranty card in a safe place, as they may be required when submitting a claim. The Egyptian Consumer Protection Agency also advises customers to retain invoices and warranty certificates.
Have the final wording reviewed by an Egyptian legal professional before publishing, especially the remedies, shipping costs, and exclusions.
