FAQs
What is RARE Active?
RARE Active is an Egyptian sports brand offering high-quality products with modern design and durability for athletes and daily use.
What products do you offer?
We offer diving bags, swimming bags, fishing bags, backpacks, diving equipment, and accessories.
Are your products suitable for daily use?
Yes, our bags are designed for both sports activities and everyday use with high functionality.
What payment methods are available?
Cash on delivery is currently available, and online payment options may be added soon.
Can I modify or cancel my order?
You can contact us before shipping for any changes or cancellation.
How long does delivery take?
Orders are delivered within 1 to 3 business days in Alexandria and 2 to 5 business days in other governorates.
Can I inspect the product before receiving it?
Yes, inspection upon delivery is allowed depending on the shipping company policy.
How will I know my order status?
We contact customers to confirm and update order details before and during shipping.
Can I return or exchange a product?
Yes, returns and exchanges are available within 3 days of receiving the order according to policy.
What if I receive a defective item?
We will replace the product at no extra cost after verification.
Can I exchange the size?
Yes, size exchanges are available, and the customer covers shipping costs.
Are the product images real?
Yes, all images are real and accurately represent the products.
Are the materials high quality?
We focus on selecting durable and high-quality materials for the best user experience.
How can I choose the correct size?
You can check the size guide on the website or contact us for assistance.
