Shipping & Delivery
- Orders within Alexandria are delivered within 1 to 3 business days
- Orders to other governorates are delivered within 2 to 5 business days
- Delivery timelines may vary depending on location and courier conditions
Returns & Exchanges
- Returns and exchanges are available in the following cases:
- Defective product
- Wrong item received
- Size issues (exchange only)
- Shipping costs:
- Covered by us in case of defects or wrong items
- Covered by the customer for size exchange or personal preference
- Process:
- Contact us via WhatsApp or our page
- A pickup is scheduled with the shipping company
- Replacement is sent after inspection of the returned item
- Refunds:
- Issued within 3 to 7 business days after inspection
- Processed via the original payment method when possible
- Important notes:
- Discounted items cannot be returned or exchanged unless defective
- Please ensure selecting the correct size before placing your order
