Free Diving Bag

Shipping & Delivery

• Orders within Alexandria are delivered within 1 to 3 business days
• Orders to other governorates are delivered within 2 to 5 business days
• Delivery timelines may vary depending on location and courier conditions

Returns & Exchanges

• Returns and exchanges are available in the following cases:
  • Defective product
  • Wrong item received
  • Size issues (exchange only)
• Shipping costs:
  • Covered by us in case of defects or wrong items
  • Covered by the customer for size exchange or personal preference
• Process:
  • Contact us via WhatsApp or our page
  • A pickup is scheduled with the shipping company
  • Replacement is sent after inspection of the returned item
• Refunds:
  • Issued within 3 to 7 business days after inspection
  • Processed via the original payment method when possible
• Important notes:
  • Discounted items cannot be returned or exchanged unless defective
  • Please ensure selecting the correct size before placing your order